Privacy policy
Privacy Policy
Last updated: September 29, 2026
This Privacy Policy explains how ESIM4HOLIDAY LLC, doing business as Nuvio Pet ("we", "us", "our"), collects, uses, and shares your personal information when you visit or buy from nuviopet.com (the "Site").
1. Information We Collect
Information you give us directly:
- Name, email address, phone number
- Shipping and billing address
- Order details and purchase history
- Messages you send us through email or contact forms
Information collected automatically:
- Device and browser information
- IP address
- Pages viewed and how you interact with our Site
- Cookies and similar tracking technologies
Payment information:
Payments are processed securely by our payment providers (via Shopify Payments and/or other supported gateways). We do not store your full card number on our own servers.
2. How We Use Your Information
We use your information to:
- Process and ship your orders
- Provide customer support and respond to inquiries
- Send order confirmations, shipping updates, and related transactional messages
- Prevent fraud and maintain the security of our Site
- Improve our products, Site and shopping experience
- Send marketing emails, only if you have opted in — you can unsubscribe at any time
3. How We Share Your Information
We share information only with service providers who help us run our business, including:
- Shopify, our e-commerce platform
- Payment processors
- Shipping carriers
- Advertising and analytics partners (such as Google), where you have not opted out
We do not sell your personal information for money. We may disclose information if required by law, such as in response to a valid legal request.
4. Cookies
We use cookies to keep our Site working properly, remember items in your cart, understand how visitors use the Site, and — where applicable — show relevant advertising. You can control cookies through your browser settings and our cookie banner.
5. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Receive a copy of your information (data portability)
- Opt out of the sale or sharing of your information for targeted advertising
To exercise any of these rights, email hello@nuviopet.com, or visit our Your Privacy Choices page for opt-out options.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing certain requests.
6. Data Retention
We retain your personal information for as long as needed to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Children's Privacy
Our Site is not intended for children, and we do not knowingly collect personal information from anyone under the age of 13 (or the applicable age of digital consent in your region).
8. International Transfers
Because we ship internationally and use service providers such as Shopify, your information may be transferred to and processed in countries other than the one you live in, including the United States. We take steps to ensure such transfers comply with applicable data protection laws.
9. Security
We use reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, contact us:
ESIM4HOLIDAY LLC, doing business as Nuvio Pet
1007 N Orange St, 4th Floor #5521, Wilmington, DE 19801, United States
Email: hello@nuviopet.com
Phone: +1 929 604 7180